Cookie Policy
Learn how we use cookies and similar technologies to improve your experience on our platform.
What Are Cookies
Cookies are small text files that are placed on your computer or mobile device when you visit a website. They are widely used by website owners to make their websites work more efficiently, provide a better user experience, and to gather information about how visitors interact with their sites.
This Cookie Policy explains what cookies are, how FacilitySight, LLC (“FacilitySight,” “we,” “our,” or “us”) uses cookies and similar technologies on our website and platform (collectively, the “Services”), and what choices you have regarding their use.
By continuing to use our Services, you consent to the use of cookies as described in this Cookie Policy. You can withdraw your consent or manage your cookie preferences at any time through the methods described in this policy.
How We Use Cookies
FacilitySight uses cookies and similar tracking technologies for several important purposes. Understanding how we use these technologies helps you make informed decisions about your privacy.
Essential Operations
- Authentication: Remember your login status so you don't have to sign in repeatedly
- Security: Protect your account from unauthorized access and detect suspicious activity
- Session Management: Maintain your session as you navigate through different pages
- Load Balancing: Distribute traffic across servers to ensure optimal performance
Functionality & Preferences
- Theme Settings: Remember your preference for light or dark mode
- Language: Store your language preference for a localized experience
- Dashboard Layout: Preserve your customized dashboard and widget arrangements
- Notification Preferences: Remember which notifications you've dismissed or configured
Analytics & Improvement
- Usage Patterns: Understand how users interact with our platform to improve the experience
- Performance Monitoring: Identify and fix technical issues that affect user experience
- Feature Adoption: Measure how new features are being used to guide product development
Types of Cookies We Use
We use different types of cookies based on their function and duration. Below is a detailed breakdown of each category.
Strictly Necessary Cookies
These cookies are essential for you to browse our website and use its features. Without these cookies, services you have asked for cannot be provided. These cookies do not gather information about you that could be used for marketing purposes.
| Cookie Name | Purpose | Duration |
|---|---|---|
| fs_session | Maintains your authenticated session | Session |
| fs_csrf | Protects against cross-site request forgery | Session |
| fs_consent | Stores your cookie consent preferences | 1 year |
Functional Cookies
These cookies allow our website to remember choices you make (such as your username, language, or the region you are in) and provide enhanced, personalized features. They may also be used to provide services you have asked for.
| Cookie Name | Purpose | Duration |
|---|---|---|
| fs_theme | Stores your light/dark mode preference | 1 year |
| fs_locale | Stores your language preference | 1 year |
| fs_dashboard | Remembers your dashboard layout settings | 6 months |
Analytics Cookies
These cookies collect information about how visitors use our website, such as which pages visitors go to most often and if they receive error messages. All information collected is aggregated and therefore anonymous.
| Cookie Name | Purpose | Duration |
|---|---|---|
| _ga | Google Analytics - distinguishes unique users | 2 years |
| _gid | Google Analytics - distinguishes users | 24 hours |
| fs_analytics | Our internal analytics tracking | 30 days |
Performance Cookies
These cookies collect information about how you use our website, like which pages you visited and which links you clicked on. None of this information can be used to identify you. It is all aggregated and, therefore, anonymized.
Third-Party Cookies
In addition to our own cookies, we may also use various third-party cookies to report usage statistics of the Services and deliver advertisements on and through the Services.
Analytics Providers
- Google Analytics: We use Google Analytics to understand how visitors interact with our website. Google Analytics collects information anonymously and reports website trends without identifying individual visitors.Learn more
- Sentry: We use Sentry for error tracking and performance monitoring to identify and fix technical issues.Learn more
Marketing & Advertising
- LinkedIn Insight Tag: Used to measure the effectiveness of our LinkedIn advertising campaigns and gather insights about visitors to our website.Learn more
- Google Ads: Used for remarketing purposes to show relevant advertisements to visitors who have previously visited our site.Learn more
Customer Support
- Intercom: Our customer support chat widget uses cookies to provide personalized support and remember conversation history.Learn more
Each third-party provider has their own privacy policy governing their use of cookies. We encourage you to review these policies to understand how your information is handled.
Similar Technologies
In addition to cookies, we may use other similar technologies to track users across our Services.
Web Beacons
Web beacons (also known as clear gifs, pixel tags, or web bugs) are small transparent graphic images that may be used in our Services or emails. We use web beacons to track the online usage patterns of our users, to track which emails are opened and which links are clicked, and to gauge the effectiveness of our marketing campaigns.
Local Storage
We may use local storage technologies (such as HTML5 localStorage) to store content information and preferences. These technologies function similarly to cookies but may have different storage limits and are stored differently by your browser.
Device Fingerprinting
We may collect and analyze device-specific information such as browser type, operating system, device model, and screen resolution to recognize returning visitors and detect potential security threats. This information is used in aggregate to improve our Services.
Managing Your Cookie Preferences
You have several options to control or limit how cookies are used when visiting our Services.
Cookie Consent Banner
When you first visit our website, you will see a cookie consent banner that allows you to accept or decline non-essential cookies. You can update your preferences at any time by clicking the cookie settings link in the footer of our website.
Browser Settings
Most web browsers allow you to control cookies through their settings. You can typically configure your browser to:
- Block all cookies
- Accept all cookies
- Notify you when a cookie is set
- Delete cookies when you close your browser
- Block third-party cookies while allowing first-party cookies
Browser-Specific Instructions
- Chrome: Manage cookies in Chrome
- Firefox: Manage cookies in Firefox
- Safari: Manage cookies in Safari
- Edge: Manage cookies in Edge
Opt-Out Tools
- Google Analytics Opt-Out: Google Analytics Opt-out Browser Add-on
- Digital Advertising Alliance: WebChoices Opt-Out Tool
- Network Advertising Initiative: NAI Consumer Opt-Out
Important: Blocking or deleting cookies may impact your ability to use certain features of our Services. For example, if you block all cookies, you may not be able to log in to your account.
Cookie Retention Periods
Cookies are retained for different periods depending on their purpose and type.
Session Cookies
Session cookies are temporary and are deleted automatically when you close your browser. These are primarily used to maintain your session while you navigate through our Services.
Persistent Cookies
Persistent cookies remain on your device for a set period (as specified in the tables above) or until you manually delete them. These cookies help us recognize you as a returning visitor and remember your preferences.
You can delete cookies at any time through your browser settings. Be aware that this may affect your user experience and require you to log in again or reconfigure your preferences.
Do Not Track Signals
Some browsers include a “Do Not Track” (DNT) feature that signals to websites that you do not want to be tracked. Because there is no common understanding of how to interpret DNT signals, our Services do not currently respond to browser DNT signals.
However, you can use the tools described in the “Managing Your Cookie Preferences” section to limit tracking on our Services. We will honor your cookie consent preferences as set through our cookie consent banner.
International Considerations
Our use of cookies complies with applicable data protection laws, including the General Data Protection Regulation (GDPR) for users in the European Economic Area (EEA) and the California Consumer Privacy Act (CCPA) for California residents.
EEA Users
If you are located in the EEA, we will only place non-essential cookies on your device with your explicit consent. You can withdraw your consent at any time by updating your cookie preferences. Essential cookies do not require consent as they are necessary for the operation of our Services.
California Residents
If you are a California resident, you have the right to opt out of the “sale” of your personal information. While we do not sell personal information in the traditional sense, some uses of tracking technologies may constitute a “sale” under the CCPA. You can opt out of these practices using the methods described in this policy.
Changes to This Policy
We may update this Cookie Policy from time to time to reflect changes in our practices, technologies, or legal requirements. When we make changes, we will update the “Last updated” date at the top of this policy.
If we make material changes to how we use cookies, we will notify you by displaying a prominent notice on our website or by sending you an email (if you have an account with us). We encourage you to review this policy periodically to stay informed about our use of cookies.
Contact Us
If you have any questions about our use of cookies or this Cookie Policy, please contact us:
For more information about how we handle your personal data, please review our Privacy Policy.
If you have any questions about this document, please contact us at legal@facilitysight.io