# Work Items & incident follow-through
Keep recurring checks and reported problems moving from a clear owner to recorded resolution.
Reviewed: 2026-10-15
Source: https://facilitysight.io/product-reference#work-items
Work Items works independently of counting hardware. Set recurring schedules with frequencies and checklists, generate the work to carry out, and retain checklist outcomes. Routine room checks and equipment checks can have clear responsibility and due dates alongside issues reported during the day.
Staff can report from a phone or desktop with a location or space, description and photo. Optional public reporting and printable QR codes provide another intake path when enabled. Reports can also enter through an API; confirm any specific connection with the team.
Give each item an owner, priority and due date. Keep comments, photos and progress with the record. Blocked work remains visible with context, such as waiting for a replacement part. Record resolution notes and reopen the item if the problem returns, retaining its previous history.
Staff incident reports are a useful starting point in their own right. Configured Safety and environmental alerts can connect to Work Items with their source, location and time, then support ownership, notes and recorded resolution. The organization chooses the connection and people manage the follow-through.
## Buyer questions
### Can Work Items help without people counters?
Yes. Recurring checks, staff reports, photos, assignment, blocked work and resolution history are useful without counting hardware. Staff Scheduling and Work Items can be purchased on their own, or both are included with people counting at no additional fee.
Details: [Work Items & incident follow-through](https://facilitysight.io/product-reference#work-items)
### Can visitors report an issue through a QR code?
Optional public reporting and printable QR codes provide an intake path when enabled. Staff can also report from a phone or desktop with a location and photo. Confirm the reporting setup for your organization.
Details: [Work Items & incident follow-through](https://facilitysight.io/product-reference#work-items)
### What happens when work is blocked or a fault returns?
Blocked work stays visible with its owner and progress context. Resolution records what was done. If the fault returns, reopen the item and retain the earlier notes and history.
Details: [Work Items & incident follow-through](https://facilitysight.io/product-reference#work-items)
## Coordinate disruptive work with the calendar
A work item’s planned start and end describe when it will happen, separately from its due date. Month, Week and Agenda views place those work windows beside event occurrences and closures, with location and space context.
Mark work that disrupts a space and review warnings when it overlaps an event or other disruptive work in that space. For example, a carpet clean and a craft fair may need the same room that morning. Warnings inform a manager’s decision; they do not prevent a save, book a room or automatically reschedule an event.
## Work streams, review and operational reporting
Configure work streams, categories and waiting reasons for maintenance, technology and other operational teams. An optional supervisor review step supports work that needs sign-off before resolution. Keep responsibility and progress understandable across different kinds of work.
Review resolution time, reopened items, blocked time by reason and recurring-work completion to understand where work stalls. Reporting respects work-stream and location scope. Notifications for assignment, resolution, blocked or reopened work, review and overdue schedules follow access scope and recipient preferences.
## Further reading
- [Explore Work Items](https://facilitysight.io/insights/work-items)
- [Safety and incident awareness](https://facilitysight.io/insights/safety-incident-awareness)
- [Join the software pilot waiting list](https://facilitysight.io/next-pilot)